When considering funeral insurance and funeral bonds, it’s imperative that you have access to all the information. For this reason, we’ve assembled an extensive list of the most frequently asked questions. Below you’ll find questions and answers divided into general FAQs, Sureplan Family Fund FAQs and Sureplan Gold FAQs.
| Q1
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How safe is my money with Sureplan?
Sureplan, with over 70 years worth of experience in funeral bonds and funeral insurance, has been managing funeral funds since 1935 and has a long and proud history of delivering outstanding benefits for members. Both our funeral insurance cover (Sureplan Family Fund) and funeral bond fund (Sureplan Gold) are regulated by the Australian Prudential Regulatory Authority (APRA) and the Australian Securities and Investment Commission (ASIC).
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| Q2
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What is the difference between Sureplan Family Fund and Sureplan Gold?
Sureplan Family Fund is a life insurance funeral plans policy and therefore you are immediately covered for the full amount of your selected funeral death cover from the moment you are accepted. Sureplan Gold on the other hand is a funeral bonds service and works in a similar way to a bank account as the funeral benefit amount paid at the time of your death is simply the total of all money deposited and the accumulated interest (bonuses).
Anyone can apply for membership of Sureplan Gold funeral bond, however membership of Sureplan Family Fund funeral insurance is only available to people aged between 1 and 55. With Sureplan Family Fund, all medical and health conditions need to be fully disclosed. No such disclosure is required for Sureplan Gold funeral bond and it is an ideal way to put money aside for all funeral preplanning arrangements, including prepaid funeral plans.
As claims are paid within 24 hours of the confirmation of your death for both Sureplan Family Fund and Sureplan Gold, your family can commence with funeral planning arrangements immediately.
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SUREPLAN FAMILY FUND – FUNERAL INSURANCE FAQs
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| Q3
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Can I organise death cover for the whole family?
Yes, applications for funeral insurance can be received from all people between the ages of 1 to 55 so funeral plans are easy and can be taken care of early in life. However, each person needs to apply individually. This means that younger members lock in the low premium for their funeral fund until age 60 when payments finish (even though full funeral death cover continues for life).
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| Q4
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How is it that with Sureplan’s funeral insurance premiums are only payable until age 60 whereas with most other funeral insurance plans, premiums are payable until age 90?
As a member owned funeral death cover provider, we specialise in providing affordable funeral plans. Our funeral insurance plan, Sureplan Family Fund, was designed so that members could fully pay for their funeral fund policy before they finished working. This means that they do not have to worry about finding the money when they are retired and, of course, they pay a lot less than with other funeral cover providers.
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| Q5
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If I stop paying premiums at age 60, does that mean my funeral death cover also ceases at 60?
No, your funeral death insurance coverage is for life.
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| Q6
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What is covered under my Sureplan Family Fund policy?
At Sureplan, you are covered for death by accident and natural causes immediately - death from suicide is not covered for the first 24 months.
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| Q7
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If I am suffering from a serious illness, can I still apply?
Applications to join Sureplan Family Fund are accepted on the basis that, at the time of joining, applicants are not suffering from an illness that will shorten their normal life expectancy. All medical and health conditions need to be fully disclosed when applying for membership so that a decision can be made as to whether the application will be accepted. Non-disclosure of relevant medical and health information can result in the cancellation of a policy.
Should you be suffering from a medical condition that will shorten your normal life expectancy, or if your application to join Sureplan Family Fund is unsuccessful , you can join Sureplan Gold as there are no medical restrictions for this funeral fund.
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| Q8
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When does my funeral cover with Sureplan Family Fund commence?
Funeral cover commences immediately after your application is accepted by Sureplan.
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| Q9
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What happens if I miss a premium payment in the Sureplan Family Fund policy?
With Sureplan funeral cover, we give you at least 12 months to make up the missed payments without penalty.
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| Q10
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If I cancel my Sureplan Family Fund policy do I get my premiums refunded?
No, as Sureplan Family Fund is a death insurance policy, like any insurance policy, premiums are not refunded.
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| Q11
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How do I apply?
You simply download the Sureplan Family Fund brochure and, if a Queensland resident, a Client Care Statement from the Forms Page. Alternatively, call 1800 817 105 and we will post you the necessary documentation.
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| Q12
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How does my family make a claim when I die?
Unlike other funeral insurance providers we do not have a long and complex claims process so your family can quickly commence the funeral planning process. Therefore all we will require is confirmation of your passing from an independent source - this means that in nearly all cases a family member simply notifies us of the contact details of the selected funeral director and we will do the rest.
We promise to pay the funeral plan benefit within 24 hours of receiving this confirmation.
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SUREPLAN GOLD – FUNERAL BOND FAQs
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| Q13
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Why should I deposit money in Sureplan Gold – funeral bond rather than simply putting money in a bank account?
The simple answer is convenience. When a member dies, we simply need to be advised of their death together with the name of the funeral director being used, and we will organise for the claim to be processed without the family needing to complete any paperwork. There are also other advantages for using Sureplan Gold for your funeral preplanning or prepaid funeral plans, including:
- The returns are normally higher than what you could expect with an at call bank account (See Recent Returns)
- The amount deposited and accumulated interest (bonuses) can be exempt from the Income and Assets Test for Centrelink and DVA pensioners
- The annual interest (bonus) credited to your funeral bond is not subject to taxation in your hands
- As claims are paid within 24 hours of the confirmation of your death for Sureplan Gold, your family can commence with funeral planning arrangements immediately.
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| Q14
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How do I invest in Sureplan Gold?
Simply download the Sureplan Gold Application and, if a Queensland resident, a Client Care Statement from the Forms Page. Alternatively, call 1800 817 105 and we will post you the necessary documentation.
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| Q15
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Can I withdraw money from my funeral bond?
No. After the cooling off period the benefit is only payable upon the death of the member.
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